Fully Compliant

Fully Compliant

Highest level of training with full OFTEC and Gas Safe accreditations.

End-to-End Solution

End-to-End Solution

Full installation, repair and maintenance services.

Friendly, Knowledgeable Service

Friendly, Knowledgeable Service

Accredited installers for both Grant and Worcester Bosch boilers.

Ford Fuels Heating Oil for Homes

Expert Engineers Ready To Help

Whether you are a private customer looking for a personal service or a landlord looking for someone to look after your complete oil heating needs, Ford Fuels are ready to help.

Expert engineers...Boiler Installations

Are you experiencing boiler problems and thinking of a replacement? We install boilers using only our own expert engineers. All boilers are fitted and commissioned to the highest standards, meeting all of the OFTEC and building regulation requirements, whilst ensuring as little disruption to your home environment as possible.

We install high-efficiency condensing boilers and are accredited by both Grant UK and Worcester Bosch. Have your boiler installed by Ford Fuels and you will also enjoy the benefits of an extended warranty.

Emergency call outs...Boiler Breakdowns & Repairs

No matter what type of boiler your household has our team of experts can quickly diagnose and repair your boiler using quality components and parts, all work is covered with a 12 months labour and parts guarantee.

Need to book an annual boiler service?Boiler & AGA Services

Ford Fuels offers a regular servicing plan for both boilers and range cookers (eg. AGAs & Rayburns) to ensure they are in good working order throughout the year. In the event of an unexpected problem we also offer an emergency breakdown service. All our engineers are OFTEC registered and carry a wide range of spares enabling them to repair most faults on-site.

Services We Offer

  • Boiler Installation (Oil & Gas)
  • Boiler Services (Oil & Gas)
  • Boiler Repairs (Oil & Gas)
  • Range Cooker Servicing (e.g. AGA, Rayburn)
  • Central Heating Installations
  • Oil Tanks
  • Landlord Safety Certificates
  • Power Flushing
  • Under Floor Heating
  • General Plumbing
  • Burst Pipes
  • Replacement Radiators
  • Shower & Bathroom Fitting
  • Immersion Tanks
  • Unvented Hot Water Cylinders Installation
  • Unvented Hot Water Cylinders Servicing
A plan to suit you...Annual Maintenance Contracts

We also offer an annual maintenance contract. Our contract is designed to give you peace of mind with the knowledge that boiler servicing, breakdown fees and parts are all covered for the 12 months of the contract.

For more information please contact us.

Installations, Maintenance & RepairsOil Tanks

We supply and fit a wide range of plastic and steel bunded oil storage tanks. All bunded tanks carry a manufacturers warranty of 10 years. Single skin tanks have 2 years, which should be installed to OFTEC guidelines to comply.

Ford Fuels Heating Oil for Homes

Accreditations:

To ensure our customers receive a high standard of workmanship and professionalism, our company is accredited and monitored by several trade and industry bodies.

The right people for the job...Gas Safe Engineers

Many of our engineers are Gas Safe Registered. If you require one of our Gas Safe Engineers, contact us and we will let you know if we have one available in your area.

Fully qualified engineersOFTEC registered business

OFTEC is the 'Oil Firing Technical Association' and was formed in 1991. It represents the oil heating and cooking industry in the UK and the Republic of Ireland. OFTEC establishes the standards for competence within the domestic oil heating and cooking industry. By ensuring the quality of people and businesses working in this area, OFTEC maintains standards for reputable companies and consumers alike.

Ford Fuels Heating Oil for Homes

Engineering – Frequently Asked Questions

How often should I get my boiler serviced?

Most manufacturers recommend that boilers should be serviced once a year. Call us on 01963 363555 to book one of our OFTEC engineers who can service your boiler to keep it in optimum condition. We will also check your oil tank at the same time to give you peace of mind that your oil heating system is in good working order.

How much is a boiler service?

The cost of a boiler service will depend on your appliance and will usually be between £90 and £200, depending on your boiler(s). We also offer annual maintenance plans, if you need more information please contact us on 01963 363555 or email us at engineering@fordfuels.co.uk

We also offer an annual maintenance contract. Our contract is designed to give you peace of mind with the knowledge that boiler servicing, breakdown fees and parts are all covered for the 12 months of the contract.

For more information please contact us.

How often should I check my oil tank?

Our delivery drivers will check your delivery tank prior to filling and will point out any problems you may have. We recommend that you have your tank checked as part of your annual service which can be arranged by calling us on 01963 363555.

We can also offer a full tank check service which includes a visual check by one of our OFTEC qualified engineers, a water dip test and removal of water, and a pressure test of any underground pipe work to ensure there are no underground leaks. Please contact us for more details.

General things to look out for when checking your tank include:

  • Splits or cracks in plastic tanks.
  • Rusting of metal tanks.
  • Bulging of your tank.
  • ‘Leaning’ of the tank or base being otherwise unstable.
  • Visible leaks or a strong smell of fuel.
  • Gauges falling over or not working.
  • Tanks overgrown with foliage.
Where can I put my new oil tank?

Your oil tank should be sited within 180ft of where our delivery tank can park to make the delivery. We recommend that you consider a straight run for the vehicle hose where possible as this reduces the risk of precious flowerpots being damaged, or scuff marks being left on the edges of buildings.

There are specific rules about where you can / can’t put your oil tank and we can help by carrying out a site survey to help you decide where you would like your tank to go. The rules are in place largely for fire safety and environmental reasons, and tanks should be sited:

  • 8m away from non-fire rated eaves of a building.
  • 8m away from a non-fire rated buildings or structures (such as garden sheds).
  • 8m away from openings (such as doors or windows) in a fire rated building (e.g. a brink house / garage).
  • 8m away from liquid fuel appliance flue terminals.
  • 760mm away from a non-fire rated boundary, such as a wooden fence.
  • 600mm away from screening (e.g. trellis and foliage or fencing panels) that does not form part of the boundary.

If it is impossible to comply then an additional fire protection barrier may be required.

If your tank is located near a water source or in close proximity to a drain or bore hole, then you will require a bunded oil tank.

If you need further advice, please contact us to arrange a free no-obligation survey by one of our OFTEC qualified surveyors.

How should my new tank be supported?

It is important that fuel tanks are adequately supported to avoid the risk of a tank failure or spillage occurring. For plastic tanks it is important that the tank base provides continual structural support, regardless of and changes in the ground conditions throughout the year. The base supporting your tank should be:

  • Adequate for the weight of the tank and its contents when full (1000lts weighs approx. one ton).
  • Non-combustible, imperforate and level.
  • Constructed of concrete, paving slabs or stonework.
  • Large enough to extend 300mm beyond all sides of the tank.

For more information or to organise a site survey please contact us on 01963 363555.

What are the common signs that my tank may need replacing?

Most oil tanks will need replacing when they are between 15-20 years old. Common things to look out for are:

  • Splits or cracks in plastic tanks.
  • Rusting of metal tanks.
  • Bulging of your tank.
  • ‘Leaning’ of the tank or base being otherwise unstable.
  • Visible leaks or a strong smell of fuel.

To arrange a free site survey for a new tank or to organise a tank check service for your current tank, please contact us on 01963 363555.

My heating engineer has recommended that I replace my tank, what do I do?

Call us on 01963 363555 to organise a free site survey by one of our OFTEC qualified surveyors who can discuss your options in replacing your oil tank.

What types of oil tanks can you supply?

We supply a full range of oil tanks that come in all shapes and sizes to suit your requirements. We can provide plastic oil tanks manufactured by DESO or Harlequin, as well as steel oil tanks. Popular oil tanks can be found on our website, or alternatively contact us for more information.

Can you install new boilers and heating systems?

We install gas and oil boilers and heating systems. We can offer a full boiler replacement and heating system installation service. Please contact us on 01963 363555 to discuss your requirements and to organise a free, no obligation, site survey and quotation.

 

I have a problem with my radiator, can you help?

We can offer a full range of heating engineering requirements including radiators and all other parts of your home heating systems. Please contact us on 01963 363555 to discuss your requirements.

Can you provide boiler maintenance contracts?

We offer boiler maintenance contracts to cover your oil boiler or Aga. More information can be found here or alternatively contact our office on 01963 363555.

I’ve lost the key to my plastic oil tank; how can I get a replacement?

If you have lost a lid to your fuel tank please contact us on 01963 363555 to organise a replacement. To ensure that you do not have problems of water getting into your tank whilst waiting for a replacement we recommend that you temporarily cover any tank openings. Replacement tank parts can usually be delivered within 3 working days.

I’ve lost the lid to my oil tank; how can I get a replacement?

If you have lost a key to your plastic oil tank lid please contact us on 01963 363555 to arrange a replacement. Replacement tank parts can usually be delivered within 3 working days.

What types of boilers can you install?

We are approved installers for Grant® and Worcester Bosch® and EOGB Sapphire Boilers and can offer warranties of up to 10 years on certain models of boilers.

Boilers installed and commissioned by Ford Fuels qualify for an extended 5-year manufacturer’s warranty*.

* To maintain warranty your appliance must be serviced annually.

Can you service gas boilers?

We can provide gas boiler servicing and installation, please call our office on 01963 363555 for more details.

Can you provide a landlord certificate?

We can inspect the boiler at your rental property and provide a landlords certificate. Please call our office on 01963 363555 or email engineering@fordfuels.co.uk for more details.

What size oil tank do I need?

We recommend that home heating oil tank do not exceed 3,500lts, and our most popular tank sizes range between 1,000 and 2,500 litres.

The appropriate size of tank will depend on the space you have available to site the oil tank, and the size of the property that you will be heating. When choosing your tank remember that you can make savings on your fuel purchases by buying in larger quantities. For example, we have price breaks at 900lts and 1500lts for heating oil.

My oil tank is leaking; what should I do?

If you notice that your oil tank is leaking try and contain the spilt fuel if possible you can do this by either using a bucket or similar container to catch the leaking fuel, or by using soil or sand to create a barrier to stop fuel spilling away over a larger area.

You can arrange an emergency pump out by calling us on 01963 363555.

I’m moving away from oil heating; can you decommission and remove my oil tank?

We offer an oil tank decommissioning and fuel disposal service. For more information please contact us on 01963 363555.

My Aga / Rayburn is coking up and going out; what should I do?

We recommend that you have you appliance servicing by one of our OFTEC engineers who will get your cooker running smoothly again. To book a service contact us on 01963 363555.

You can also consider moving to BetterBURN V fuel, a kerosene product designed specifically to fuel vaporising boilers. This fuel contains an additive pack that:

  • Improves the burn quality of the fuel.
  • Lowers the char value.
  • Reduces the build-up of carbon deposits and soot.
  • Inhibits growth of deposits in the fuel tank.
  • Minimises the potential for fuel tank corrosion.
  • Increases the fuel shelf life.
  • Reduces service problems.

For more information on BetterBURN V please contact your local Ford Fuels depot or send us an email to admin@fordfuels.co.uk.

Do you offer an emergency breakdown service?

We offer an emergency breakdown service for both boiler and tank emergencies. In an emergency we aim to be with you within 24 hours, and usually we can respond the same day.

To arrange an emergency visit please contact us on 01963 363555.

Can I put my oil tank in the garage?

Locating your tank in a garage or outhouse can provide additional security and reduce the risk of your tank being You can locate your oil tank inside of a garage or outhouse, provided it is with a self-contained 60-minute fire chamber. Your tank will also need to be bunded.

For more information or to arrange a site survey with one of our OFTEC qualified surveyors please contact us on 01963 363555 or email engineering@fordfuels.co.uk.

Do you offer underground fuel tanks?

We do not offer underground fuel tanks for domestic heating purposes. All our tanks are above ground and come in all shapes and sizes to suit your requirements.

For more information or to arrange a site survey with one of our OFTEC qualified surveyors please contact us on 01963 363555 or email engineering@fordfuels.co.uk.

What is the lifespan of a plastic oil tank?

The usual life span of an oil tank is 15-20 years old, although this will depend on the original quality of the tank and any corrosion caused by outdoor conditions. When checking your tank common things to look out for which show it may need replacing are:

  • Splits or cracks in plastic tanks.
  • Rusting of metal tanks.
  • Bulging of your tank.
  • ‘Leaning’ of the tank or base being otherwise unstable.
  • Visible leaks or a strong smell of fuel.

To arrange a free site survey for a new tank or to organise a tank check service for your current tank, please contact us on 01963 363555.

What is the warranty on my new oil tank?

Our plastic oil tanks come with 10-year manufacturer’s warranty. All workmanship comes with a 12-month guarantee.

What is the warranty on my new boiler?

We are approved installers for Grant® and Worcester Bosch® boilers. Boilers installed and commissioned by Ford Fuels qualify for an extended 5-year manufacturer’s warranty*.

We can offer warranties of up to 10 years on certain models of boilers.

* To maintain warranty your appliance must be serviced annually.

Can I put my oil tank inside?

Locating your tank in a garage or outhouse can provide additional security and reduce the risk of your tank being You can locate your oil tank inside of a garage or outhouse, provided it is with a self-contained 60-minute fire chamber. Your tank will also need to be bunded.

For more information or to arrange a site survey with one of our OFTEC qualified surveyors please contact us on 01963 363555 or email engineering@fordfuels.co.uk.

I think I have water in my tank; can you help?

We can come out and remove water from your fuel tank.

We also offer a full tank check service which includes a visual check by one of our OFTEC qualified engineers, a water dip test and removal of water, and a pressure test of any underground pipe work to ensure there are no underground leaks. Please contact us on 01963 363555 for more details.

What types of fuel gauges are available?

We offer various types of fuel level gauges, from simple sight or clock gauges situated on your tank, to a remote gauge system that can link to a gauge in your home, or even to your mobile phone via Wi-Fi.

For more information on the range of gauges we supply, and to discuss which will be suitable for you, please contact our office on 01963 363555.

Is my oil tank covered by my home’s insurance?

Not all home insurance policies cover oil tanks. We recommend that you speak to your insurance company to find out what is covered by your policy.

How can I ensure my boiler is running as efficiently as possible?

To keep you boiler running as efficiently as possible we recommend that you have you boiler serviced each year and also use one of our premium fuels to heat you home.

Benefits of our premium fuels include:

BetterBURN For use in standard heating systems. The benefits of BetterBURN fuel are:

  • Improves fuel efficiency of your appliance.
  • Provides a better burn quality.
  • Lowers carbon emissions.
  • Reduces deposit build up around nozzles and heat exchanger surfaces.
  • Stabilises the fuel.
  • Inhibits sludge build up in your heating oil tank.
  • Increased shelf life compared to normal kerosene.
  • Reduces service problems.

BetterBURN VFor use in cooker systems such as AGA’s or Rayburns. The benefits of BetterBURN V are:

  • Improves the burn quality of the fuel.
  • Lowers the char value.
  • Reduces the build-up of carbon deposits and soot.
  • Inhibits growth of deposits in the fuel tank.
  • Minimises the potential for fuel tank corrosion.
  • Increases the fuel shelf life.
  • Reduces service problems.
Is it better to have a plastic or metal tank?

We find that most customers now prefer to choose a plastic tank over a steel tank. Plastic oil tanks are low maintenance as they don’t need regular painting, and they can come in all shapes and sizes to suit your individual requirements. Installation costs for plastic tanks are generally lower as they are lightweight and easier to position than a steel tank.

Steel oil tanks are available and are more robust than a plastic tank.

To discuss what tank is best for you please call 01963 363555 and arrange for a free site survey from one of our OFTEC trained surveyors.

Does my tank need to be bunded?

You’ll need a bunded oil tank if:

  • The capacity of the tank exceeds 2,500lts.
  • The tank is located inside a building or outhouse.
  • Oil spills could run into an open drain or loose manhole cover.
  • If the tank vent pipes cannot be seen when the tank is being filled, for example if the delivery tanker is parked too far away or it is filled using a remote fill.
  • It is located within 10 metres of coastal waters or inland fresh waters such as lakes or streams.
  • It is located within 50 metres of a drinking water source, for example wells, boreholes or springs.
  • Oils spills could run over hard ground and reach coastal waters, inland fresh waters or a drinking water source.
  • It is in the inner zone of a groundwater source protection zone 1.

For more information contact us on 01963 363555 or view the oil storage guidelines here https://www.gov.uk/oil-storage-regulations-and-safety/home.

What type of fuel should I use in my oil heating system?

Most home oil heating systems run on Kerosene, which can also be referred to as 28 second oil, burning oil or simply as heating oil.

In addition to standard kerosene we also provide two premium heating oil products:

BetterBURN For use in standard heating systems. The benefits of BetterBURN fuel are:

  • Improves fuel efficiency of your appliance.
  • Provides a better burn quality.
  • Lowers carbon emissions.
  • Reduces deposit build up around nozzles and heat exchanger surfaces.
  • Stabilises the fuel.
  • Inhibits sludge build up in your heating oil tank.
  • Increased shelf life compared to normal kerosene.
  • Reduces service problems.

BetterBURN VFor use in cooker systems such as AGA’s or Rayburns. The benefits of BetterBURN V are:

  • Improves the burn quality of the fuel.
  • Lowers the char value.
  • Reduces the build-up of carbon deposits and soot.
  • Inhibits growth of deposits in the fuel tank.
  • Minimises the potential for fuel tank corrosion.
  • Increases the fuel shelf life.
  • Reduces service problems.
How do I pay for my new tank or boiler installation?

We will ask for a 50% deposit on order with the remaining balance due on the 15th of the month following completion of the installation.

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