Government launches online portal for alternative fuel payments.

The government has launched the online alternative fuel payments portal for those heating oil customers who have not received their £200 payment directly through their electricity account.

The portal can be found here: https://www.gov.uk/apply-alternative-fuel-bill-support-if-not-automatic and will be open until the end of May.

For those without online access, the contact centre helpline can be reached on 0808 175 3287 for applicants in Great Britain, or 0808 175 3894 for applicants in Northern Ireland, where a representative will guide you through the application process. The helpline is open 8am to 6pm on Monday to Friday.

Customers should have ready proof of address, bank account details, and proof of heating oil purchases with a value of £200 or more and with a date between September 2022 and the end of the application window (31 May 2023). After a number of checks customers should get payments through their local authority.

Customers should be aware no one will contact you from government about this unless you contact them – so please be aware of scams.

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We continue to advise customers to purchase their heating oil as usual ahead of the cold weather.