Job Vacancies...Office Jobs

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Membury (RG17 7TJ) | Customer Service Advisor | Full-time | £25,396.80 - £26,728.00 per annum (depending on experience)

Ford Fuels is a family run fuel, lubricant, and AdBlue distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a Full Time Customer Service Advisor to join our expanding customer service team working at our Membury Depot.

What we can offer you:

  • 22 days holiday (plus bank holidays)
  • Discretionary annual bonus
  • 2 x annual salary life cover
  • Company pension
  • Full training
  • Cycle to work scheme
  • Employee assistance programme
  • Eye-care scheme
  • Retail discounts
  • Free on-site parking

About the role:

  • 40 hours per week
  • Monday – Friday, 8:00am – 5:00pm (1 hour unpaid lunch break)
  • Stock reconciliation process
  • Balancing receipts with sales
  • Accounting for the movement of fuel
  • Answer the telephone to take fuel orders
  • Liaising with other departments
  • Raise tickets for fuel orders
  • Take payments over the phone
  • Process group orders
  • Transfer tickets to other depots
  • Cover for raising repeat order tickets
  • Covering other duties as and when required
  • Saturday 1/2 day working required on a rota basis (overtime paid)

About you:

  • Inbound telephone experience
  • Customer service experience
  • Experience in a similar role
  • Excel competent
  • Good administrative skills
  • Good communication skills
  • Highly organised
  • IT literate
  • Awareness of data protection principles
  • Able to work under pressure
  • Able to prioritise and manage own workload

If you feel this Customer Service Advisor role is for you, please apply today.

 

Gloucester (GL2 5FD) | Customer Service Advisor | Full-time | £25,396.80 - £26,728.00 per annum (depending on experience)

Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a Full-time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot.

You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.

What we can offer you:

  • 22 days holiday (plus bank holidays)
  • Discretionary annual bonus
  • Full training
  • 2x annual salary life cover
  • Company pension
  • Cycle to work scheme
  • Employee Assistance Programme
  • Eye-care scheme
  • Retail discounts
  • Free on-site parking

About the role:

  • 40 hours per week
  • Monday to Friday, 8:00am to 5:00pm (1 hour unpaid lunch break)
  • Fully office based
  • 1st line telephone response
  • Answer the telephone to take fuel orders
  • Raise tickets for fuel orders
  • Process orders for Transport to deliver
  • Take payments over the phone
  • Direct calls to the relevant departments
  • Process group orders
  • Transfer tickets to other depots
  • Cover for raising repeat order tickets
  • Regular internal communication
  • Covering other duties as and when required

About you:

  • Experience in a similar role
  • Inbound telephone experience
  • Customer service experience
  • Good administrative skills
  • Good communication skills
  • Highly organised
  • IT literate
  • Awareness of data protection principles
  • Willing to learn about the business and progress
  • Able to work under pressure
  • Able to prioritise and manage own workload

If you feel this Customer Service Advisor role is for you, please apply today.

 

We Look Forward To Your Application