Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a Full-time Customer Service Advisor to join our expanding Customer Service team working at our Gloucester Depot.

You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.

What we can offer you:

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• 2x annual salary life cover
• Company contributory pension
• Full training
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking

About the role:

• 40 hours per week
• Monday to Friday, 8:00am to 5:00pm (1 hour unpaid lunch break)
• Fully office based
• 1st line telephone response
• Answer the telephone to take fuel orders
• Raise tickets for fuel orders
• Process orders for Transport to deliver
• Take payments over the phone
• Direct calls to the relevant departments
• Process group orders
• Transfer tickets to other depots
• Cover for raising repeat order tickets
• Regular internal communication
• Covering other duties as and when required

About you:

• Experience in a similar role (desirable)
• Inbound telephone experience (desirable)
• Customer service experience
• Good administrative skills
• Good communication skills
• Highly organised
• IT literate
• Awareness of data protection principles
• Willing to learn about the business and progress
• Able to work under pressure
• Able to prioritise and manage own workload

If you feel this Customer Service Advisor role is for you, please apply today.

Ford Fuels is a family run fuel and lubricant distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a full time Credit Controller to join our Farrington Gurney Depot. The role will involve chasing overdue invoices by telephone, email and letter and ensuring that all debts are paid in a timely manner. As a Credit Controller you will provide a high level of customer service at all times, be resilient, a problem solver and be highly organised.

Benefits:

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• Further training and development
• 2x annual salary life cover
• Company contributory pension
• Cycle to work scheme
• Employee Assistant programme
• Eyecare Scheme
• Retail Discount
• Free onsite parking

About the role:

• 40 hours per week
• Monday to Friday, 8:00am to 17:00pm (1 hour unpaid lunch break)
• Fully office based
• Managing held order reports
• Chasing overdue invoices by telephone, email and letter within agreed timescales
• Ensure that debts are paid in a timely manner
• Dealing with internal queries regarding payments
• Maintain accurate records of all chasing activity
• Handle disputed bills and negotiate to bring payment within agreed terms
• Provide accurate advice on billing queries
• Respond promptly and completely to both clients and internal enquiries
• Banking
• Allocations
• Credit Checks
• Provide high levels of customer service
• To assist with other duties as and when required

About you

• Great communication skills
• Confidence to be assertive with individuals and companies who owe money
• Customer service experience
• IT Literate – experienced in Microsoft Office Packages
• Good numeracy skills
• Ability to work as part of a team
• Good time management
• Experience in a similar role (desirable)
• Credit controller qualifications (desirable)

If you feel this Credit Controller role is for you, please apply today.

Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants, and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuel card solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.

We are looking for a Full-Time Telesales Representative to join our Yate Office.

Benefits:

• 22 days holiday (plus bank holidays)
• Discretionary annual bonus
• Company contributory pension
• Death in service scheme (2 x annual salary)
• Full training and development opportunities
• Cycle to work scheme
• Employee assistance programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Hybrid working optional (TBC)
• Good public transport link to access depot

About the role:

• 40 hours per week, Monday – Friday
• Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM
• Gathering customer information to update and maintain marketing lists
• Building rapport to gain customer confidence and trust
• Providing customer quotations
• Handling incoming customer queries via email in a timely manner
• Communicating customer trends and feedback internally
• Delivering an exceptional level of customer service
• General administrative duties as required

About you: 

The successful candidate will be able to demonstrate the following:

• Previous experience within a sales or telesales role
• Strong customer service skills
• Excellent telephone manner
• Strong written and verbal communication skills
• Resilient, motivated and confident
• Organised with the ability to prioritise your own workload
• Good administrative skills and attention to detail
• IT literate – capable of working with CRM systems and MS Office
• Confident, professional and resilient
• Understanding of data protection principles
• Live within a commutable distance to the depot based in Yate

If you’re enthusiastic, customer-focused, and ready to join a friendly and supportive sales team, we would love to receive your application.