Ford Fuels is a family run fuel,  lubricant and AdBlue distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a Full-time Engineering Administrator to join our Evesham Depot.

You will be required to work Saturday mornings for 4 hours on a rota basis, which will be paid at overtime rate.

About the role:

• 40 hours per week, Monday – Friday
• Answering incoming phone calls
• Processing quotes and payments
• Booking tank quotes
• Ordering stock and dealing with suppliers
• Making calls to customers with notification prior to jobs
• Stock control
• Update the computer systems with stock levels and prices
• Arrange tank services and send out job sheets to engineers
• Investigate complaints and escalate if needed
• General assistance in the office

About you:

• Excellent communication skills
• IT literate
• Ability to work as part of a team
• Able to work under pressure
• Ability to prioritise outstanding tasks
• Able to work under own initiative
• Willingness to follow instructions
• Create a yes, can-do environment
• Good phone and customer service manner

What we can offer you: 

• 22 days holiday (plus Bank Holidays)
• Discretionary company bonus
• Full training
• Company pension
• Cycle to Work Scheme
• Employee Assistance Programme
• Free on-site parking

If you feel this Engineering Administrator role is for you, please apply today with your CV and a covering letter outlining your suitability for the role.

Ford Fuels is a family run fuel, lubricant, and AdBlue distribution business supplying both commercial and domestic customers.

An opportunity has arisen for a Full-time Customer Service Advisor to join our Farrington Gurney depot.

You will be required to work Saturday mornings for 4 hours on a rota basis, which will be paid at overtime rate.

About the role: 

• 40 hours per week Monday – Friday (Full-time)
• Answer the telephone to take orders
• Process orders for Transport to deliver
• Take payments over the phone
• Direct calls to the relevant departments
• Transfer tickets to other depots
• Covering other duties as and when required
• Regular internal communication

About you:

• Inbound telephone experience
• Customer service experience
• Good administrative skills
• Good communication skills
• Highly organised
• IT literate
• Awareness of data protection principles
• Able to work under pressure
• Able to prioritise and manage own workload

What we can offer you:

• 22 days holiday (plus Bank Holidays)
• Discretionary company bonus
• Full training
• Company pension
• Cycle to Work scheme
• Employee Assistance Programme
• Eyecare scheme
• Retail discounts
• Free on-site parking

If you feel this Customer Service Advisor role is for you, please apply today with your CV and a covering letter outlining your suitability for the role.